Privacy Policy

1. Who We Are

Hivell Digital Ltd is a UK-registered technology and e-commerce company. We are registered in England & Wales under company number 17308831, with our registered office at 20 Wenlock Road, London, N1 7GU, England. In this policy, "Hivell Digital", "we", "our" and "us" refer to Hivell Digital Ltd.

2. Information We Collect

We may collect personal information when you use our websites, contact us, make a purchase, create an account or use our services. The information we collect may include:

• Names.
• Email addresses.
• Phone numbers.
• Business information, such as company name and job title.
• Order details and purchase history.
• Project information related to services we provide.
• Website form submissions and enquiry messages.
• Account or platform data, where applicable.
• Customer support messages and correspondence.
• Basic analytics and cookie information.

3. How We Use Information

We use the information we collect to:

• Provide services, products and platforms to our customers.
• Respond to enquiries and communicate with customers.
• Process orders, payments and deliveries.
• Manage customer accounts and access to platforms.
• Deliver digital products, downloads and SaaS access.
• Improve our websites, services and customer experience.
• Meet legal, tax, accounting and compliance obligations.

4. Payments

Payment processing may be handled by third-party payment providers. Hivell Digital Ltd does not intentionally store full payment card details on its own website.

5. Hosting and Service Providers

We work with third-party hosting, email, analytics, payment and platform providers. These providers may process personal information on our behalf where necessary to operate our websites, deliver services, process payments and communicate with customers. We only share information that is needed for these purposes.

6. Cookies and Analytics

Our websites may use cookies and similar technologies for website functionality, analytics and performance measurement. Cookies help us understand how visitors use our websites and improve the user experience. You can manage cookie preferences through your browser settings.

7. Customer and Project Data

When we deliver software, websites, hosting or digital services, we may process project-related data provided by our customers. This data is used only to deliver the agreed service, manage the project and provide ongoing support. We treat customer and project data confidentially and do not use it for purposes unrelated to the service without permission.

8. Data Security

We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss or misuse. These measures include access controls, secure hosting environments and encryption where appropriate. No system can guarantee complete security, but we take data protection seriously.

9. Data Retention

We keep personal information only for as long as needed for business, legal, accounting or service reasons. When information is no longer required, we delete it or anonymise it securely.

10. Customer Rights

You may have rights in relation to your personal information, including the right to access, correct, delete or restrict the use of your data. To make a request or ask a question about your privacy rights, please contact us at privacy@hivelldigital.com.

11. Contact Information

If you have any questions about this Privacy Policy or how we handle your information, please contact us at privacy@hivelldigital.com.

Hivell Digital Ltd
Company number: 17308831
Registered office: 20 Wenlock Road, London, N1 7GU, England