Terms of Service

1. Introduction

These Terms of Service ("Terms") are a legal agreement between you and Hivell Digital Ltd. They apply whenever you access our websites, use our services, purchase our products, or use any of our platforms or online tools. Please read these Terms carefully. If you do not agree with them, please do not use our websites, services or products.

2. About Hivell Digital Ltd

Hivell Digital Ltd is a UK-registered technology and e-commerce company. We are registered in England & Wales under company number 17308831, with our registered office at 20 Wenlock Road, London, N1 7GU, England. In these Terms, "Hivell Digital", "we", "our" and "us" refer to Hivell Digital Ltd.

3. Services Provided

We provide a range of technology and online business services, including:

• Software and SaaS development.
• Website development, design and related creative services.
• Application hosting, data processing and online platform services.
• Digital products, templates, tools and downloadable resources.
• E-commerce solutions and online retail sales.

Specific terms may apply to individual services or products and will be provided to you before purchase or before work begins.

4. Digital Products and SaaS Access

Some of our products are delivered digitally or accessed online, such as software downloads, templates, SaaS subscriptions, dashboards and hosted applications. Access is granted to you on the terms described at the point of purchase or sign-up. You must not share login details, redistribute digital products, or use them outside the scope of the licence granted.

5. Website Development and Custom Projects

For custom website development, software projects and other bespoke work, the scope, timelines, pricing and deliverables will usually be agreed separately in writing, for example in a proposal, statement of work or engagement agreement. Those specific terms will take precedence over these Terms for that project.

6. Hosting and Online Services

Our hosting and online services may rely on third-party infrastructure and platform providers. While we aim to keep services available and secure, we cannot guarantee uninterrupted service. Scheduled and emergency maintenance may be required from time to time. We will communicate any significant disruption where reasonably possible.

7. E-commerce and Physical Products

Where we sell physical products, product-specific information such as pricing, availability, delivery options, return instructions and estimated dispatch times will be shown on the relevant product page or at checkout. Physical products may be sold through our own websites or through third-party e-commerce platforms.

8. Customer Responsibilities

When using our websites, services or products, you agree to:

• Provide accurate and complete information when requested.
• Use our services lawfully and for legitimate purposes.
• Keep your account details secure and not share access with others.
• Not attempt to disrupt, damage or gain unauthorised access to our systems.

9. Payments

Payments must be made using the approved payment methods shown at checkout or on your invoice. Prices, billing cycles, taxes and fees will be displayed where applicable. You are responsible for providing valid payment information. We may suspend services or withhold deliverables if payment is overdue.

10. Cancellations

Cancellation rights depend on the type of service, subscription, project or product you have purchased. For example, SaaS subscriptions may be cancelled at the end of the current billing period, while custom projects may be subject to the cancellation terms in the relevant engagement agreement. Specific cancellation terms will be provided at the point of purchase or in your service agreement.

11. Refunds

Refunds are handled under our Refund & Cancellation Policy. Please read that policy for details about when refunds may be available and how to request one.

12. Intellectual Property

Hivell Digital Ltd retains all rights to its own software, templates, designs, processes, branding, content and other materials, unless we have expressly agreed otherwise in writing. Any intellectual property rights transferred or licensed to you will be set out in the relevant proposal, agreement or licence terms. You may not copy, modify, distribute or reverse-engineer our materials without permission.

13. Acceptable Use

Your use of our websites, services and platforms is subject to our Acceptable Use Policy. We may suspend or terminate access where that policy is breached.

14. Limitation of Liability

We provide our services with reasonable care and skill. Our websites, products and services are provided "as is" to the extent permitted by law. To the fullest extent permitted by law, our total liability to you under these Terms is limited to the amount you have paid us in the 12 months before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under English law, including for death or personal injury caused by negligence, or for fraud. This section does not affect your statutory rights as a consumer where applicable.

15. Changes to Services

We may update, change or discontinue services, products, features or pricing from time to time. Where reasonably possible, we will notify customers of material changes in advance. We will not make changes to paid subscriptions that reduce your core entitlements during the current paid term without providing notice.

16. Contact Information

If you have any questions about these Terms, please contact us at support@hivelldigital.com.

Hivell Digital Ltd
Company number: 17308831
Registered office: 20 Wenlock Road, London, N1 7GU, England